1A.Church is a service of Gladius Technology Solutions LLC ("we," "us," or "our"). This policy describes our information practices for the 1A.Church website, inquiries, product updates, sales and support communications, and church management services where provided. The information processed through a service depends on the features your church uses and its agreement with us.
We manage information about our own website visitors and business relationships. When a church entrusts ministry records to 1A.Church, we process those records on its behalf. The church determines how its records are collected and used, and its own privacy notices also apply.
1. Information we collect
- Demo inquiries. Our demo form asks for your first and last name, email address, church name, and optional role or title. We also receive information you choose to provide in follow-up conversations.
- Product update requests. Our updates form collects your email address so we can send the product information you request.
- Business and support records. If you become a customer or ask for support, we may receive authorized contact details, account information, correspondence, service requirements, and relevant billing or transaction records.
- Technical records. Website and hosting systems may generate IP addresses, browser and device information, requested pages, timestamps, errors, and other logs used for operation and security.
- Church records. Where your church uses our services, it may provide member and household information, group participation, event registrations, attendance and check-in records, communications, giving records, and related ministry information. The categories depend on the services enabled and the information the church chooses to enter.
Please keep demo inquiries and general email limited to information needed for the conversation. Avoid including member lists, children's records, payment credentials, or other sensitive ministry information in a public website form.
2. How information reaches us
Information may come directly from you through forms, email, support requests, or conversations; from your church and its authorized users; or from systems that operate and protect the website and services. A church may also authorize a migration or integration that supplies records from another system.
Demo and product update submissions on this website are delivered by email to our team. Copies may be retained in our business email and related records so we can respond and manage your request.
3. How we use information
- Answer questions, arrange demonstrations, and discuss your church's needs.
- Send requested product updates and manage communication preferences.
- Deliver services, assist with onboarding or migration, and provide authorized support.
- Manage customer relationships, access permissions, billing, and agreements where applicable.
- Diagnose problems, maintain service reliability, and prevent unauthorized access, fraud, and abuse.
- Meet legal obligations, respond to lawful requests, and resolve disputes.
4. Church and community records
Your church controls the ministry records it places in 1A.Church. It is responsible for deciding which records to collect, who may access them, and how to provide the notices and permissions required for its activities. Church records may reveal sensitive information about faith, family relationships, children, or giving and should be handled with care.
We use church records to carry out the church's instructions and deliver the agreed services, including authorized support, migration, maintenance, troubleshooting, recovery, and security work. Access is limited to personnel and service providers who need it for those tasks, or where disclosure is required by law.
We do not sell church records or use them for unrelated advertising. Requests to view, correct, export, or delete a church's records should normally go to that church. We assist the church as appropriate under its agreement with us and applicable law.
7. Third-party services
Links and church-authorized integrations may connect you to services operated by other organizations. If your church uses a payment processor, messaging provider, or another connected service, that provider's privacy terms may apply to information it independently collects. Review those terms before providing information. This policy covers our handling of information, rather than another organization's independent practices.
8. Protecting information
We use administrative, technical, and physical measures designed to protect information. Depending on the service, these may include restricted access, infrastructure controls, security monitoring, and backup or recovery arrangements. Measures depend on the environment and the services covered by the church's agreement.
No system can guarantee complete security. Churches and users should protect their credentials, use appropriate access permissions, and keep devices and systems under their control secure. Contact us if you believe information has been accessed or disclosed without authorization.
9. Keeping and deleting information
We keep inquiry and communication records while needed to respond, maintain the relationship, and meet applicable business or legal requirements. Customer and operational records may be retained to deliver services, maintain security, handle billing, resolve disputes, or comply with agreements and law.
Church record retention and deletion depend on the church's instructions, the applicable service agreement, and legal requirements. Deleted information may remain in backups or archives until those copies expire through the applicable retention process. Contact us about a specific record or deletion request.
10. Your choices and privacy requests
You may ask us to access, correct, or delete personal information we control, or stop optional communications, by using the contact details below. Depending on your location and applicable law, additional rights may include obtaining a copy of your information, objecting to or restricting certain uses, or appealing a decision about a request.
We may need to verify your identity and authority before acting. Some records may need to be retained for legal, security, contractual, or other permitted reasons. We will respond as required by applicable law and explain any limitations that apply.
If the information belongs to a church's records, contact the church first. If you need help identifying the appropriate contact, you can ask us for assistance.
11. Email and other communications
A demo request allows us to follow up about your inquiry. A product update request allows us to send the updates you requested. You can stop optional messages by using an unsubscribe option where provided, replying to the message, or contacting us.
Customers may also receive necessary account, maintenance, billing, support, or security notices. Stopping promotional messages does not stop communications needed to operate or support an active service.
12. Children's information
The public website and its demo and update forms are intended for adults representing churches, rather than children under 13. We do not knowingly collect personal information directly from children under 13 through these forms. If you believe a child has submitted information, contact us so we can investigate and remove it as appropriate.
A church may need records about children for family administration, events, or check-in. Records supplied by a parent, guardian, or authorized church representative are handled as church-controlled information under section 4. The church is responsible for appropriate notices, permissions, and access restrictions. Any service that collects information directly from children must meet the applicable requirements for parental notice and consent.
13. Policy updates
We may revise this policy as the website, services, or information practices change. The updated policy and effective date will appear on this page. We will provide additional notice when required by law or a service agreement.
14. Contact us
For privacy questions, concerns, or requests, contact:
1A.ChurchA service of Gladius Technology Solutions LLC
Email: support@gladiussolutions.com